1. How do I know if my payment was successful?
Upon successful payment, you will be redirected to the “Thank You” page on shoeshave.com. Additionally, you’ll receive an email confirming your order shortly after that. If you don’t receive an email within a reasonable time, please get in touch with our customer service via the contact form.
2. Can you tell me more about the sizes of these shoes?
We offer a comprehensive range of sizes for both men and women. For detailed sizing information, please refer to our Size Chart or contact our customer support team for personalized assistance.
3. Are there any additional fees such as shipping, customs, or other fees that I will have to pay?
Rest assured, the price you see is the final price you will pay. We do not charge any additional fees for shipping, customs, or any hidden costs.
4. How long will it take for my order to be delivered?
Delivery typically takes between 5-20 business days after placing your order. However, external factors may impact this timeline. We strive for fast and reliable shipping, and you can refer to our Shipping and Delivery Policy for more details.
5. Do you offer free shipping?
Absolutely! We believe in providing accessible products globally, which is why we offer free shipping to most countries. For specific details, please refer to our Shipping and Delivery policy.
6. Do you have any customer reviews or testimonials for these shoes?
Certainly, we have customer reviews and testimonials available on our website and product pages. Feel free to explore the experiences of our satisfied customers.
7. Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions on our shoes and bags. Subscribe to our newsletter for timely updates on our latest promotions and discounts.
8. What materials are used to make these shoes?
Our shoes are crafted using a variety of materials, depending on the style and purpose. Detailed information about the materials used is available in the product description.
9. Are your shoes true to size?
While we aim for accurate sizing, slight variations may occur depending on the shoe style. Please refer to our Size Chart or contact our Customer Support Team for assistance in finding the right size for you.
10. Do you provide tracking information?
Yes, you will receive tracking information within 3-5 business days. However, please note that tracking may not be available for free shipping. If you encounter any issues, contact us at support@shoeshave.com.
11. Can I cancel my order?
You can modify or cancel your order within 12 hours from the submission date. Reach out to us at support@shoeshave.com or via our Business WhatsApp number +46722999879.
12. Is my personal payment information protected?
Certainly, we guarantee 100% protection of all personal information in compliance with the General Data Protection Regulation (GDPR). Your privacy and security are our top priorities.
13. Who will we share member details with?
Rest assured, we do not share your data with anyone other than those involved in the shipping process. Only individuals needing access to order processing can retrieve and use your information.
14. What are my rights regarding my registered data?
As a registered user, you have rights including access to your data, correction, erasure, restriction of processing, and the right to object to certain types of treatment. For more information,
feel free to contact us.
15. Do you offer a guarantee and right of return on your products?
Absolutely! We stand behind the quality of our shoes and all products, offering a warranty against defects in materials or workmanship. Check our Refunds & Returns Policy for more information.
16. How much do you charge for shipping?
Express shipping rates vary based on factors like the shipping company, destination country, and delivery speed. In most cases, express shipping ranges from $3 to $15.
17. When will you ship my order?
We aim to ship within 3 business days for in-stock products to ensure prompt delivery.
Your questions and suggestions are highly appreciated. Please feel free to reach out for any inquiries. Warm regards from the Shoes Have team.
