How long will it take for my shoes to be delivered?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. We always strive to provide the fastest and most reliable shipping possible, but please keep in mind that shipping times may vary based on your location and other external factors.
Do you offer free shipping?
Absolutely! At our company, we understand that shipping costs can add up quickly and become a burden on our customers. That’s why we offer free shipping to most countries around the world. We believe that everyone deserves access to our products, regardless of where they live, and we don’t want shipping costs to be a barrier to that.
What is your accepted payment method?
We accept various payment methods including major credit and debit cards, PayPal, and other popular payment platforms. You can find the complete list of accepted payment methods during the checkout process.
Are there any additional fees such as shipping, customs, or other fees that I will have to pay?
No, you can be assured that the price you see is the final price you will pay. We do not charge any additional fees for shipping, customs, or any other hidden fees.
Can you tell me more about the sizes of these shoes?
We offer a range of sizes for our shoes, including both men’s and women’s sizes. You can refer to our size chart for more information or contact our customer support team for assistance in finding the right size for you.
Do you offer any discounts or promotions?
Yes, we often offer discounts and promotions on our shoes. Please sign up for our newsletter to receive updates on our latest promotions and discounts.
Can you recommend shoes for a specific occasion or activity?
Absolutely! Our team can help you find the right shoes for any occasion or activity, whether it’s for work, exercise, or a special event. Simply contact our customer support team and we’ll be happy to assist you.
What materials are used to make these shoes?
We use a variety of materials to make our shoes, depending on the style and purpose of the shoe. You can find more information about the materials used in each product description.
Are your shoes vegan or cruelty-free?
We offer a selection of vegan and cruelty-free shoes, which are clearly labeled as such in the product description.
Do you have any customer reviews or testimonials for these shoes?
Yes, we have customer reviews and testimonials for many of our shoes. You can find them on our website or product pages.
How do I know my shoe size?
You can refer to our size chart to determine your shoe size or contact our customer support team for assistance in finding the right size for you.
Are your shoes true to size?
We strive to make our shoes true to size, but fit may vary slightly depending on the style of the shoe. We recommend referring to our size chart or contacting our customer support team for assistance in finding the right size for you.
What material are your shoes made of?
We use a variety of materials to make our shoes, depending on the style and purpose of the shoe. You can find more information about the materials used in each product description.
Do you offer any warranty on your shoes?
We stand behind the quality of our shoes and offer a warranty against defects in materials or workmanship. Please refer to our warranty policy for more information.
How much do you charge for shipping?
express shipping rates can vary depending on several factors, such as the shipping company, the destination country, and the speed of delivery. However, in most cases, express shipping can range from 3 to 15 USD.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days..
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@shoeshave.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@shoeshave.com
