Shipping and Handling Information
At Shoes Have, we recognize the challenges associated with shipping costs in online purchases. Our commitment is to offer a hassle-free and cost-effective shopping experience and to achieve this, we provide free shipping for all purchases made through our platform. Additionally, we understand the importance of express shipping and offer this option at the lowest possible cost for customers who prioritize faster delivery.
Your Satisfaction, Our Priority
Customer satisfaction is at the core of our values. Our mission revolves around providing an excellent shopping experience, and your satisfaction is what drives our commitment. We have established warehouses in Asia, the United States of America, and Europe to ensure a seamless process. This lets us be closer to you and deliver our products through reliable and professional shipping services.
We utilize ePacket or EMS for shipments in Asia and worldwide, DHL or MyUS in the US, and DHL or GLS in the European Union. USPS is employed across all locations to ensure the timely delivery of your purchases.
Global Reach, Reliable Services
We take pride in offering international shipping services to customers worldwide, spanning the USA, Europe, Asia, Australia, and Africa. Delivering to over 180 countries, we guarantee our products will reach you within the estimated shipping time. While there are a few locations we cannot ship to due to logistical reasons beyond our control, our team will promptly notify you if you are in one of those countries.
Estimated Free Shipping Times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 10-20 business days |
| Canada, Europe | 10-20 business days |
| Australia, New Zealand | 10-25 business days |
| Central & South America | 15-25 business days |
| Asia | 10-20 business days |
| Africa | 15-30 business days |
Maximum delivery time – 35 working days.
Please note that these estimates exclude processing time, typically taking 1-2 days.
Order Tracking for Transparency
Upon shipment, you will receive an email with tracking information. While tracking may not always be available for logistical reasons in our free shipping services, rest assured that items in the same purchase may be sent in separate packages, even with combined shipping selected.
Customs Fees Consideration
While we offer free shipping, please be aware that we are not responsible for any customs fees incurred once your items are shipped. By purchasing our products, you agree that one or more packages may be shipped to you, potentially incurring customs duties upon arrival in your country. We recommend checking with your local customs office before purchasing to determine any additional costs.
At Shoes Have, our commitment is to deliver your products on time and without any hassle. Our free shipping services are tailored to provide reliable and affordable shipping for all your online purchases.
For any questions or inquiries, please feel free to contact us. We are here to assist you and enhance your shopping experience.
