Last updated: October 2026
At SHOES HAVE, we want you to know what to expect when placing an order. This policy explains how we process orders, estimated delivery times, shipping costs, tracking, and what to do if an order is delayed, damaged, incorrect, or missing.
Orders are normally processed within 1–2 business days after payment has been successfully received.
Order processing time is separate from shipping and delivery time. Processing may take longer during holidays, periods of high order volume, or circumstances beyond our reasonable control.
If we become aware that your order cannot be shipped within the applicable promised timeframe, we will contact you and handle the delay in accordance with applicable law, including any required notice, consent, cancellation, or refund.
Estimated delivery times depend on the destination, product availability, fulfillment location, and shipping method.
Our current estimated delivery windows are:
Our currently targeted European destinations are Ireland, the Netherlands, Denmark, Sweden, Germany, Belgium, France, Austria, Finland, and Spain.
These destinations are not a guarantee that every product can be shipped to every listed country. Shipping availability depends on the product and the shipping options displayed at checkout.
Delivery estimates begin after the order has been processed and shipped, unless otherwise stated at checkout. They are estimates rather than guaranteed delivery dates. Customs clearance, carrier delays, weather, public holidays, and other circumstances may extend delivery times.
We will provide any specific delivery timeframe required before purchase by applicable law. Nothing in this policy overrides mandatory delivery deadlines or your legal rights if an order does not arrive on time.
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
If free shipping is available for your order, this will be clearly indicated before you place the order.
The total price and any additional charges that must legally be disclosed before purchase will be presented as required by applicable law.
When tracking is available for the selected shipping method, tracking information will be sent to the email address provided with your order after shipment.
Tracking information may take some time to become active. Some shipping methods may provide limited tracking details.
If your tracking information has not updated for an extended period, or your order appears to be delayed, please contact us at support@shoeshave.com and include your order number. We will review the available information and, where appropriate, contact the carrier or fulfillment provider.
If your order contains multiple items, they may be shipped separately depending on product availability, fulfillment location, and shipping arrangements.
You may receive more than one package for a single order. Where separate tracking details are available, we will provide them as applicable.
Separate shipments do not remove any obligations that apply to SHOESHAVE regarding delivery of your complete order.
We ship to selected destinations where shipping is available for the product ordered.
Available countries and shipping methods may vary by product and destination. The countries and shipping options available at checkout determine whether an order can be placed for a particular address.
If your country is not available at checkout, please contact us before placing your order. Please do not place an order using an incorrect address or a different country in an attempt to bypass shipping restrictions.
Depending on the destination, the product’s origin, and the shipping arrangements, an international order may be subject to customs duties, import taxes, value-added tax (VAT), or carrier handling fees.
The treatment of these charges may differ depending on whether an order is shipped directly from an overseas supplier or from a local warehouse. The applicable rules and the shipping arrangement determine how these charges are handled.
Any taxes, duties, or additional charges that must legally be collected or disclosed before purchase will be handled in accordance with applicable law and the information provided at checkout.
You may be required to pay an additional charge only where that charge is legally payable by you and has not already been collected or paid on your behalf. Where applicable, we recommend checking the relevant import requirements before placing an order.
SHOESHAVE will not use this policy to exclude any legal responsibility that applies to us. Nothing in this section limits your rights under applicable consumer protection or tax laws.
Please check your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at support@shoeshave.com and include your order number. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
If a shipment is delayed, returned, or misdelivered because an incorrect or incomplete address was provided, we will review the circumstances with the relevant carrier or fulfillment provider.
Any additional costs or consequences arising from an incorrect address will be assessed according to the circumstances and applicable law. We will not impose charges where they are not legally permitted.
If your order has not arrived within the estimated delivery window, or if it arrives damaged or incorrect, please contact us at support@shoeshave.com.
Please include:
Photographs are not required to report a missing shipment. Your order details and available tracking information will help us investigate.
We will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider to investigate the issue. We may ask for further reasonable information when necessary to assess the situation.
If a shipment is confirmed lost, or an item arrives damaged or incorrect, we will work toward an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, reshipment, refund, or another remedy required by law.
We will not require evidence that is unreasonable or impossible for you to provide. We will not treat a supplier’s or carrier’s involvement as removing any legal responsibility that applies to SHOES HAVE.
If an order is delayed beyond the applicable delivery timeframe, we will handle the matter in accordance with the relevant legal requirements, including any applicable rights to cancel the order and receive a refund.
Nothing in this policy limits your mandatory consumer rights.
If you have questions about shipping, delivery, tracking, or an existing order, please contact us through our Contact Us page or email:
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
