Privacy Policy

Last updated: October 22, 2026

At SHOESHAVE, we respect your privacy and handle personal information responsibly. This Privacy Policy explains how information is collected, used, and shared when you visit shoeshave.com, place an order, or contact us.

1. Information We Collect

Depending on your interaction with our website, we may collect:

Contact information: Your name, email address, shipping address, billing address, and telephone number if provided.
Order information: Products purchased, order status, transaction references, and payment status.
Customer support information: Messages and details you provide when requesting assistance, returns, or refunds.
Technical information: Information such as IP address, browser and device details, and website activity where collected by the website or its service providers.

2. How We Use Your Information

We use personal information as necessary to:

Process and manage orders and payments.
Arrange shipping and delivery.
Send order confirmations and essential service updates.
Respond to customer enquiries and manage returns or refunds.
Maintain website security and help prevent fraud.
Maintain business records and comply with legal obligations.
Resolve disputes and protect our legal rights where necessary.

We do not currently use customer email addresses to send promotional or marketing emails.

3. Payments

SHOESHAVE accepts payments through PayPal and Stripe. These providers process payment information under their own privacy policies and security practices.

We may receive transaction references, payment confirmations, and payment status information needed to manage your order. The payment information available to us depends on the payment method used.

4. Sharing Your Information

We share personal information only as necessary to process orders, provide services, operate the website, or comply with legal obligations.

This may include sharing information with:

PayPal and Stripe to process payments.
Suppliers and fulfilment providers to prepare and fulfil orders.
Shipping providers to deliver purchases.
Website and technical service providers where necessary to operate and secure the website.
Authorities or professional advisers where disclosure is required or permitted by law.

For order fulfilment and shipping, the information provided to suppliers or fulfilment providers may include your name, shipping address, email address, telephone number if provided, and relevant order details.

We do not currently use customer email addresses for promotional email marketing.

5. International Data Transfers

Our suppliers and shipping arrangements may involve different countries. Depending on the order and the service providers involved, personal information may be processed outside your country of residence.

Where applicable law requires safeguards for international data transfers, we will implement the safeguards required by that law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, security, and shopping-related features. Other technologies may be used if enabled on the website.

Where required by law, non-essential cookies and similar technologies will be used only after valid consent has been obtained.

For more information, please see our Cookie Policy: .

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain required records, address disputes, protect security, and comply with applicable legal obligations.

You may request access to or deletion of your personal information by contacting support@shoeshave.com. We will review and respond to your request in accordance with applicable law.

Where information is no longer needed and no lawful reason requires its retention, we will delete it or take other appropriate steps. Certain records may need to be retained to meet legal obligations or establish, exercise, or defend legal claims.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request restriction of, or object to, certain processing.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection or privacy authority.

These rights are subject to applicable legal conditions and exceptions. To submit a request, contact support@shoeshave.com. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact support@shoeshave.com.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Those third parties have their own privacy policies and practices. We encourage you to review their policies before providing information directly to them.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The latest revision date will appear at the top of this page.