Last updated: October 22, 2026
Welcome to SHOESHAVE. These Terms & Conditions govern your use of the SHOESHAVE website and purchases made through our online store.
In these Terms, “SHOESHAVE,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to any visitor or customer using our website.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website.
For questions about these Terms or your order, contact us at support@shoeshave.com.
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
We may take reasonable measures to protect our website, customers, and business against misuse, fraud, or security threats, subject to applicable law.
We make reasonable efforts to display product descriptions, images, colours, sizes, and other information accurately.
Colours and appearance may vary depending on your device or screen settings. Minor differences in appearance or manufacturing may occur.
Shoes and footwear may vary in fit and sizing between brands and models. Please review the product description and available size information before ordering.
If a product is materially different from its description, defective, or otherwise fails to meet applicable legal requirements, your statutory consumer rights remain unaffected.
Product prices and applicable charges will be displayed during the purchasing process before you submit your order.
Shipping charges, taxes, and other applicable costs will be disclosed before you complete your purchase, to the extent required by law.
Prices, product descriptions, and availability may change. Changes made after an order has been placed will not affect that order unless permitted by applicable law or agreed with you.
If a genuine pricing, listing, or availability error affects an order, we will contact you and explain the available options. We will not use an error as a basis to disregard mandatory consumer rights.
When you place an order on SHOESHAVE and your payment is successfully processed, we will send you an order confirmation by email. This confirmation confirms that your order has been received and accepted, subject to applicable legal requirements.
Please review your order details carefully before completing your purchase. If you notice an error after placing an order, contact us promptly at support@shoeshave.com. We will explain whether the order can be changed or cancelled, taking into account its processing status and applicable law.
In exceptional circumstances, we may be unable to fulfil an order because a product is unavailable, a genuine pricing or listing error has occurred, fraud is reasonably suspected, or another legitimate reason applies.
If we cannot fulfil your order, we will notify you as soon as reasonably possible and provide any refund required by applicable law.
Nothing in this section removes or restricts your statutory consumer rights.
Payments are processed through the payment methods made available at checkout. Depending on your location and order, these may include card payments and other supported payment options.
Our payment service providers may include Stripe and PayPal. The payment methods available for your specific order will be displayed before you complete your purchase.
Your payment must be successfully authorized or otherwise confirmed by the applicable payment provider for your order to proceed as intended. If a payment is declined, fails, or remains pending, your order may not be processed or fulfilled until the payment status is resolved.
The price and currency applicable to your order will be displayed at checkout. Your bank, card issuer, or payment provider may apply currency-conversion or transaction fees under its own terms. Such fees are outside our control.
For further information about accepted payment methods and payment security, please refer to our Payment Methods page.
If you experience a payment problem or have a question about a charge, contact support@shoeshave.com and include your order number, if available.
Shipping methods, estimated delivery times, applicable charges, and available destinations are described in our Shipping & Delivery Policy and the information provided during checkout.
Delivery estimates are not guaranteed unless expressly stated as guaranteed. We will fulfil orders within the applicable delivery period required by law and the delivery commitments made at the time of purchase.
You are responsible for providing accurate and complete shipping information. If an address is incorrect or incomplete, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipping.
International orders may be subject to customs duties, import taxes, or other charges where applicable. Responsibility for these charges will be determined by applicable law and the information provided before purchase.
If your order is delayed, lost, or arrives damaged, contact support@shoeshave.com with your order details. We will review the matter and provide assistance and any remedy required by law.
If we cannot ship within the legally applicable or promised timeframe, we will provide the required notice and options, including cancellation and a refund where applicable.
For further details, please consult our Shipping & Delivery Policy.
Returns, cancellations, and refunds are governed by our Refund & Return Policy, which forms part of these Terms.
Our voluntary return policy allows eligible returns within 15 calendar days of receiving the product, subject to the conditions explained in that policy.
This voluntary policy is separate from any statutory right to withdraw from a distance purchase or any legal right relating to defective, damaged, incorrect, or misdescribed goods.
Where applicable law grants you a withdrawal period or other consumer rights, those rights are not reduced by our voluntary return period or by these Terms.
Please contact support@shoeshave.com before sending a product back so that we can provide the appropriate return instructions and address.
Refunds will be handled in accordance with our Refund & Return Policy and applicable law.
If you receive a product that is defective, damaged, incorrect, or materially different from its description, contact support@shoeshave.com as soon as reasonably possible.
Please include your order number and a description of the problem. We may ask for photographs or other reasonable information to help assess the issue, where appropriate.
We will review your request and provide the remedy required by applicable law. Depending on the circumstances and legal requirements, this may include repair, replacement, a price reduction, or a refund.
Nothing in these Terms requires you to give up a statutory right or prevents you from exercising a remedy available under applicable consumer law.
Please consult the product page and any available Shoe Size Guide before selecting a size.
Sizing and fit can differ between manufacturers, models, and styles. We cannot guarantee that every product will fit every customer in the same way.
If a product is incorrectly labelled, materially misdescribed, or otherwise fails to conform to the applicable contract, your statutory rights remain unaffected.
For voluntary returns due to fit or personal preference, please refer to our Refund & Return Policy.
If customer account functionality is available on our website, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.
You should notify us promptly if you suspect unauthorized access to your account.
We may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, misuse, or legal requirements. Any such action will be subject to applicable law and will not remove your statutory consumer rights.
Unless otherwise stated, the website and its content, including text, graphics, logos, design elements, and original images, are owned by or licensed to SHOESHAVE and are protected by applicable intellectual property laws.
You may access and use this content for personal, non-commercial shopping purposes.
You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by law.
Third-party names, trademarks, and product marks remain the property of their respective owners. Their appearance on our website does not necessarily imply an affiliation with or endorsement of SHOESHAVE.
Our website may use third-party services, including payment processing and shipping or fulfilment services, and may contain links to external websites.
Third-party services may be subject to their own terms and privacy practices. We encourage you to review those terms where relevant.
The use of a third-party service does not remove any responsibility SHOESHAVE has under your purchase contract or applicable law.
Our handling of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
Where consent is legally required for cookies or similar technologies, it will be obtained through the appropriate consent mechanism.
These Terms do not replace any rights you have under applicable data protection or privacy law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, SHOESHAVE will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.
Nothing in this section limits our obligations concerning delivery, refunds, defective or misdescribed products, data protection, or other responsibilities that cannot lawfully be excluded or restricted.
This section does not affect any mandatory consumer protections available to you.
Circumstances beyond our reasonable control may affect order processing or delivery. These may include severe weather, natural disasters, transport disruption, government restrictions, or significant interruptions to essential services.
Where such circumstances affect an order, we will take reasonable steps to address the situation and communicate material delays where appropriate.
This section does not excuse obligations that remain enforceable under applicable law or remove any consumer remedy required by law.
We may update these Terms from time to time to reflect changes in our business, website, services, or legal obligations.
The latest version will be published on this page with its updated date.
Unless applicable law requires otherwise, the version in force when you place your order will govern that purchase. Any change to an existing order or contract will be handled in accordance with applicable law.
These Terms are subject to the laws applicable to the transaction and the parties, taking into account any mandatory consumer protection rules that apply to you.
If you are a consumer, nothing in these Terms deprives you of mandatory rights or protections available under the law applicable to your purchase.
Where a provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If you have a complaint, please contact us first at support@shoeshave.com so that we can attempt to resolve the issue.
You may also be entitled to contact a consumer protection authority, consumer advice service, or other dispute-resolution body available in your country.
For questions about these Terms & Conditions, orders, payments, shipping, returns, or refunds, contact:
SHOESHAVE
Email: support@shoeshave.com
Please include your order number when contacting us about an existing purchase.
