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At shoeshave.com, we are committed to providing excellent customer service and making the shopping experience as stress-free as possible. We understand that circumstances may arise where you need to cancel an order, and we want to make the process as easy as possible for you.
Please note that we cannot offer a full refund if the order does not arrive due to factors within your control, such as providing an incorrect shipping address. Additionally, we cannot offer a full refund if there are exceptional circumstances beyond our control, such as delays caused by natural disasters or customs.
The return process of the order must also include all things related to the product, such as accessories, packaging boxes, stickers, and other things that were shipped with the product, if any. The return process is not accepted if the product has been used.
We also offer a 60-day money-back guarantee on all our products. If the product you receive is not as described, contains manufacturing defects, or arrives in a damaged condition, you can return it for a full refund. Additionally, if you change your mind about the product you purchased, you can exchange it for another item, or return it for a refund within 60 days of purchase.
If you need to make a return, please contact us first, and we will guide you through the process. We are always ready to provide you with the best solutions. Please do not send your purchase back to us unless we authorize you to do so.
Thank you for choosing shoeshave.com for your shopping needs. If you have any questions or concerns, please feel free to contact us, and we will be happy to assist you.