Last updated: September 2026
We want you to be comfortable with your purchase. This policy explains how cancellations, returns, refunds, and exchanges are handled.
Your mandatory consumer rights under applicable law are not affected by this policy.
If you need to cancel or change an order, please contact us as soon as possible.
We aim to process orders quickly, so cancellation or changes may not be possible once an order has entered processing or has been shipped.
If your order has not yet been processed for shipment, we will make reasonable efforts to accommodate your request.
Where applicable, consumers have a statutory right to withdraw from an online purchase within the legally prescribed period.
For consumers covered by EU/EEA distance-selling rules, this generally includes a 14-day withdrawal period beginning after the consumer receives the goods, subject to applicable legal conditions and exceptions.
To exercise a statutory right of withdrawal, please contact us in writing within the applicable period.
In addition to any mandatory statutory rights, Shoeshave offers a 60-day return period for eligible purchases.
If you change your mind about your purchase, you may request a return within 60 days of receiving the product, subject to the conditions below.
The product must:
We reserve the right to refuse a return where the product does not meet these conditions, subject to your mandatory consumer rights.
If you receive an item that is damaged, defective, materially different from the product description, or incorrect, please contact us as soon as possible.
Please include:
We will review the issue and provide an appropriate solution in accordance with applicable consumer law and our return procedures.
Depending on the circumstances, the available remedy may include a replacement, repair, price reduction, refund, or another remedy required or permitted by applicable law.
Please contact us before sending any product back.
Do not send a return to an address obtained from the shipping label or packaging unless we have specifically instructed you to do so.
After reviewing your request, we will provide the applicable return instructions.
Return shipping costs depend on the reason for the return and the applicable law.
Where a return is requested because you have changed your mind under a voluntary return policy, you may be responsible for the return shipping cost unless otherwise stated at the time of purchase.
Where applicable law requires the seller to bear return or other costs, those rights will apply.
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds will normally be made using the original payment method unless otherwise agreed or required by applicable law.
The timing of the refund appearing in your account may depend on your payment provider or bank.
A return may be refused where a product has been used, damaged, altered, or otherwise handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning, subject to applicable statutory rights.
Any legally applicable exceptions to the right of withdrawal will continue to apply.
To request a cancellation, return, exchange, or refund, please contact:
Please include your order number and a brief explanation of your request.
